Refund Policy

Effective Date: March 16, 2025 Welcome to Colmex Creations!

All sales are FINAL, and we DO NOT OFFER REFUNDS on ANY ORDERS. Please ensure you review all product details before purchasing. If you need additional pictures or information about a product, please contact us before placing your order!

***We strive to provide accurate product descriptions. However, we do not guarantee that all product details are error-free. In the event of an error, we reserve the right to correct it and adjust orders accordingly.***

***All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order at our discretion. Payments must be made in full before an order is processed. We accept major credit/debit cards and other approved payment methods.***

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement within 7 days after delivery confirmation.

You can inform us of your decision by e-mail info@colmexgroupllc.com

***Please include photos.***

We will reimburse you no later than 30 days from the day on which we receive the returned goods.

Conditions for returns:

In order for the items to be eligible for a return:

• The wrong item was sent.

• The items have to be in the original packaging.

• Returned item has to be shipped within 14 business days upon Return Approval.

***We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.***

Returning Goods

• Do not ship returned items until we confirm your return.

• You are responsible for the cost and risk of returning the goods to us.

***The Return Address will be in the email.***

***We cannot be held responsible for items damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the items or proof of received return delivery.***

Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page, and continued use of our website constitutes acceptance of the revised terms.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@colmexgroupllc.com